Question 1

Do you deliver across Pakistan?

Accepted Answer

Yes — we ship to all major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and more. Standard delivery is 2–5 working days.

Question 2

Is shipping really free?

Accepted Answer

Yes. We offer free standard shipping on every order across Pakistan, with no minimum.

Question 3

What payment methods do you accept?

Accepted Answer

Cash on Delivery, Bank Transfer, JazzCash, and Easypaisa. Online card payments will be enabled soon.

Question 4

What's your return policy?

Accepted Answer

If your watch arrives damaged or isn't as described, you can return it within 7 days of delivery for a full refund or exchange. Item must be unused with original packaging.

Question 5

Is there a warranty?

Accepted Answer

Every watch comes with a 1-year brand warranty covering movement defects. Kids watches carry a 6-month warranty. Straps and cosmetic damage are not covered.

Question 6

Can I order via WhatsApp?

Accepted Answer

Absolutely. Tap the green WhatsApp button on any product page, or message us at +92 300 1234567.

Question 7

How do I track my order?

Accepted Answer

You'll receive a tracking number via SMS and WhatsApp once your order is dispatched. You can also reply to that message any time for updates.

Question 8

Are these watches genuine?

Accepted Answer

Yes — every piece is sourced through our family's established supplier network. We do not sell replicas.